Workshop 08 — Healthcare & Caregiving · Facilitator Lesson Plan

For: CSC office staff, case managers, bilingual volunteers You don't need to be a nurse, doctor, or CNA instructor. You need to be a calm bilingual presence who follows this script and routes hard questions (background check, immigration, clinical) to the right resource. Many participants are already doing this work — paid cash, caring for a parent. Your job is not to correct them. Your job is to show them the certified ladder that pays more.

1 · At-a-Glance

2 · Learning Objectives

After this workshop, participants will be able to:

1. Name the four common caregiving roles (HHA, CNA, Companion, Live-in) and which one needs a certificate.
2. Identify at least one free training program they personally qualify for (IHSS, SEIU 2015, LA Care, WIOA, or community college with FAFSA).
3. Decide their next step — IHSS application, HHA training, CNA training, or 1-on-1 with CSC — based on their English level and time available.
4. State one fact about background checks and immigration status accurately (private agencies often hire without status; IHSS requires work authorization).

3 · Pre-Workshop Checklist (15 minutes before start)

Tech

• Open caregiving-workshop.pages.dev/ — test language toggle (top-right)
• Default 中文; switch only if room prefers English
• Confirm Slide 4 wage bar chart renders (SVG)
• Test Slide 5 "Reveal Answers" button once; navigate back
• Bookmark workshop URL on your phone as backup

Materials

• Print ~20 resources handouts (6 sections, double-sided)
• Print Quick Reference Card (section 12) — clip to lectern
• Bilingual sign-in sheet + pens at door

Room

• U-shape if ≤12; rows if ≥13
• Water — many come straight from a caregiving shift

Yourself

• Skim this plan (15 min)
• Say the bilingual opening line aloud once
• Re-read Q&A section 8 — top three: background, immigration, IHSS

4 · Audience Snapshot (read before walking in)

Mostly women 45–65 from Monterey Park, Alhambra, Rosemead, San Gabriel. Many are already doing caregiving — paid cash by a private family, caring for a mother-in-law, watching a neighbor's parent. Some came because a daughter said "Mom, get a certificate." Others came because their cash job ended. A few are new green-card holders looking for income that doesn't need strong English. They're NOT here to learn what caregiving is — they're here to learn how to get paid more for what they already do.

5 · Cultural & Bilingual Tips for This Workshop

• Tip 1 — name the dignity, out loud, on Slide 1. Caregiving (家政/保姆/护工) is often dismissed as 伺候人的工作 — low-status work. Many participants are embarrassed to tell relatives. Open with: "照顾人是一份有尊严的工作 — 美国老龄化越来越严重,你们的工作是被需要的。" Don't skip this line.
• Tip 2 — never moralize about cash-pay or informal work. Half the room is paid cash. Don't say "you SHOULD be on payroll." Say "拿证书以后,时薪可以多 $3–6,还有医保。" Frame certified paths as a ladder up, not a correction.
• Tip 3 — IHSS reframes "I care for my mother" into a paid job. Single most important bridge in this deck. On Slide 8, slow down on IHSS: "如果你现在已经在照顾家里的老人,IHSS 可能会付钱给你。" Many don't know this is real.
• Tip 4 — bilingual cadence. Lead with Chinese; say the English term once (HHA, CNA, IHSS, LiveScan, CDPH). Don't double-translate every sentence.
• Tip 5 — face-saving on background check. Never ask "who has a record?" Mention CDPH "exemption" once on Slide 9, then move on. Private questions → CSC 1-on-1 after.
• Tip 6 — no clinical or legal advice, ever. Clinical → CDPH / her doctor. Immigration → AJCC, legal aid, CSC 1-on-1. Routing language in section 8.

6 · Slide-by-Slide Script

How to use: One block per slide. Time budgets sum to ~30 min. SAY = your opener, verbatim or close. POINT TO = keep your hand on the visual so participants follow your eyes. ASK = a real question. WATCH FOR = the confusion that usually shows up here. IF SHORT = trim card if you're behind pace.

Slide 1 · Title — 医疗与护理行业 / Healthcare & Caregiving Workshop · ⏱ 1 min

SAY: "欢迎大家。今天我们用30分钟,讲三件事:护理行业有哪些工作 · 怎么考证书 · 怎么找免费培训。照顾人是一份有尊严的工作 — 美国老龄化越来越严重,你们的工作是被需要的。" — "Welcome. In 30 minutes we'll cover three things: what jobs exist, how to get certified, and how to find free training. Caregiving is dignified work — America is aging, and you are needed."

POINT TO: The workshop title; the "30 minutes" note.

ASK: "你今天来,最想得到什么?" — "What do you most hope to leave with today?" (Take 2–3 answers. Don't go deep. This anchors them and tells you who's in the room — IHSS-curious, CNA-curious, or "just looking.")

WATCH FOR: Silence. Wait 5 seconds. If still silence, model: "我希望大家走出去的时候,知道下一步该做什么。"

IF SHORT: Skip the ASK; welcome and advance.

Slide 2 · Agenda — 三大主题 / Three Topics · ⏱ 1 min

SAY: "三件事:① 职位 — 护理有四种工作 ② 证书 — HHA 和 CNA ③ 求职 — 免费培训和职业发展。" — "Three things: jobs, certifications, and the free-training/career-growth path."

POINT TO: The three numbered cards (①②③).

ASK: Skip — this is a transition slide.

WATCH FOR: Nothing — just establish the road map.

IF SHORT: 30 seconds; advance.

Slide 3 · Types of Caregiving Jobs / 护理行业有哪些工作？ · ⏱ 3 min

SAY: "护理行业最常见的四种工作:家庭健康助理 HHA · 注册护士助理 CNA · 陪伴护理 · 住家护理。" — "Four most common roles: HHA, CNA, Companion, Live-in."

POINT TO: Each of the 4 cards in turn. Chinese line first, then the English acronym.

ASK: "你们之中,有人现在做这四种工作中的一种吗?" — "Anyone here doing one of these four jobs right now?" (Many hands. Affirm: "太好了,你们已经在这一行了。")

WATCH FOR:

• HHA vs CNA confusion. Clarify: HHA = client's home. CNA = facility.
• Live-in is real: $200–280/day flat, often cash. Name it as a fourth option; don't moralize.

IF SHORT: Read only the Chinese line on each card.

Slide 4 · 洛杉矶护理行业薪资 / Caregiving Pay in Los Angeles · ⏱ 3 min

SAY: "这是2025年洛杉矶的护理时薪。证书越高,时薪越高。" — "2025 LA caregiving hourly pay. More cert, more pay."

POINT TO: The bar chart first (not the table). Trace your finger left-to-right: Companion → HHA → CNA → MA. The visual IS the lesson.

ASK: "从陪伴到 CNA,时薪差多少?" — "Companion to CNA — hourly gap?" (Answer: ~$6/hr = ~$960/month at 40 hrs/wk. Say the monthly number out loud.)

WATCH FOR:

• "Why is MA higher than CNA?" → MA works in a doctor's office, 9–12 months training. Different ladder.
• "Is $17 my take-home?" → No, gross. Don't go into taxes; route to Workshop 14.

IF SHORT: Skip the table; bar chart only.

Slide 5 · 配对练习 / Match the Job to the Certification · ⏱ 3 min

SAY: "练一练。三个场景,三个证书。配对看看。" — "Three scenarios, three certs. Match them."

POINT TO: Read A out loud (nursing home — turning, bathing, vitals). Pause. Then B (companion — walks, meals). Then C (home visits — meds, housework). Then read the three cert tags.

ASK: "A 需要什么证书?B 呢?C 呢?" — "Which cert for A? B? C?" (Vote by hands. Don't reveal yet.)

Click "Reveal Answers" — pairs flash colored:

• A → CNA · B → No cert · C → HHA

WATCH FOR:

• People guess "C → CNA" because C sounds medical. Clarify: home visits = HHA. Facility = CNA.
• The Next button is disabled until you reveal — by design. Don't panic.

IF SHORT: Only do scenario A. Reveal. Advance.

Slide 6 · 如何成为家庭健康助理 (HHA) / How to Become a Home Health Aide · ⏱ 2.5 min

SAY: "HHA 是最快的入门路径 — 75 小时,2 到 4 周。" — "HHA is fastest entry — 75 hrs, 2–4 weeks."

POINT TO: The 4 numbered steps: ① CDPH-approved program ② 75 hrs (60 classroom + 15 clinical) ③ State exam (written + skills) ④ CDPH registry.

ASK: "如果一周上课 4 个晚上,多久完成?" — "4 evenings a week — how long?" (Answer: 3–4 weeks. Make the timeline real.)

WATCH FOR:

• "$300–800 is a lot." → "But many programs are FREE — see Slide 8. Don't pay until you've talked to CSC."
• "Need English?" → Basic English. SEIU 2015 teaches in Chinese.

IF SHORT: Skip step 4; headline is 75-hr → exam → cert.

STRETCH (advanced): "如果已经在私人家做家政,这 75 小时课你最想补哪一块 — 测血压、记录、还是急救?" — "If you're already doing private home work, which of the 75 hours do you most want — vitals, charting, or first aid?" (Listens for gaps; signals what they'd actually use a cert for.)

SCAFFOLD (beginner): Hold up four fingers, count off in Chinese only: ①找 CDPH 学校 ②75 小时 ③考试 ④登记。 Don't read the English bullets. Then say "三到四个礼拜 — 像上夜校。" / "3–4 weeks — like night school."

Slide 7 · 如何成为注册护士助理 (CNA) / How to Become a Certified Nursing Assistant · ⏱ 2.5 min

SAY: "CNA 是下一步 — 160 小时,6 到 12 周,工资多 $3–6/小时,在医院工作。" — "CNA = next step. 160 hrs, 6–12 weeks, $3–6/hr more, hospital work."

POINT TO: The 4 steps. Same shape as HHA but longer + state license.

ASK: "CNA 多 85 小时课,值得吗?" — "85 more hours than HHA — worth it?" (Likely yes — hospital benefits. Affirm.)

WATCH FOR:

• Bottom line warns "must pass English exam." Be honest: CNA needs intermediate English. If theirs isn't there yet, HHA first, then CNA.
• "Is CNA the same as RN?" → No. CNA = floor. RN = 2 more years. Slide 11 shows the whole ladder.

IF SHORT: Compress to "160 hrs + state exam + CDPH license."

STRETCH (advanced): "如果英文已经够 — 你想直接 CNA,还是先 HHA 一年再升?算一下:HHA $17 一年 vs 等三个月再 CNA $22 — 哪个总收入高?" — "If your English is solid — go straight to CNA, or HHA for a year first? Run the math: HHA $17 × 1 year vs wait 3 months then CNA $22 — which earns more total?" (Yields ~CNA-wins-after-month-9; rewards the comparison.)

SCAFFOLD (beginner): Two fingers — "HHA 75 小时,CNA 加 85 小时,一共 160 小时。" Hold the deck poster at chest height; trace the bar chart from Slide 4 in the air. If they shake their heads at "state exam," say "考试 — 跟开车考一样,可以重考。" / "State exam — like the driving test, you can retake."

Slide 8 · 洛杉矶免费/低价培训 / Free & Low-Cost Training in LA · ⏱ 3.5 min

SAY: "这是今天最重要的一页 — 这些项目可以帮你免费拿到证书。" — "This is the most important page today — these programs can get you certified for free."

POINT TO: The 5 program cards. IHSS first (deepest):

1. IHSS · $0 — "如果你现在已经在照顾家里的老人,IHSS 可能会付钱给你。每小时大约 $18.50。需要工作授权。" / "Already caring for an elder at home? IHSS may pay you ~$18.50/hr. Work authorization required." (Pause. Watch faces.)
2. SEIU 2015 · $0 — "加入工会后免费 HHA/CNA 培训,多语言有中文。" / "Join union → free HHA/CNA training. Multilingual incl. Chinese."
3. LA Care · $0 — "免费 CNA 培训,完成后保证面试。" / "Free CNA training + guaranteed interview."
4. Community college · $500–1,200 — ELAC, LA Trade-Tech. FAFSA aid available.
5. WIOA grant · $0 — Apply via AJCC; government reimburses; unemployed prioritized.

ASK: "哪一个最想了解?" — "Which one do you most want to learn about?" (2–3 answers. Note who picks what — that's the 1-on-1 lead.)

WATCH FOR:

• "No papers — can I do SEIU / LA Care / college?" → Generally yes for private training and college. IHSS is the exception. CSC 1-on-1 for details.
• "Fastest?" → SEIU 2015 free HHA, 2–4 weeks.
• "I'm caring for my mom — can I get IHSS?" → Maybe. CSC 1-on-1 helps with the form. Don't fill IHSS forms in the workshop.

IF SHORT: Just IHSS, SEIU 2015, LA Care. Skip the last two.

STRETCH (advanced): "你照顾的家人有没有 Medi-Cal?有的话 IHSS 申请快很多。" — "Does the family member you care for have Medi-Cal? If yes, the IHSS application moves faster." (Surfaces the eligibility shortcut without giving advice; route to CSC 1-on-1 for the form.)

SCAFFOLD (beginner): Don't read all 5 cards. Just hold up the IHSS card and say "如果你现在已经在照顾家里的老人 — 这一个,IHSS,可能付你钱。" / "If you're already caring for an elder at home — this one, IHSS, may pay you." Then pause. Let the room sit with it. The other four are on the handout — point to the page number.

Slide 9 · 背景调查要求 / Background Check Requirements · ⏱ 2.5 min

SAY: "所有护理工作都要做背景调查 — 不要害怕,要先了解。" — "All caregiving jobs need background checks — don't be scared, get informed."

POINT TO:

• Left (checks): FBI fingerprints (LiveScan), CA criminal record, elder/child abuse, license verify, TB test.
• Right (disqualifies): Serious violent crimes <10 yrs, elder/child abuse, Medi-Cal fraud, drug trafficking (NOT use), sex offenses.

Then the blue note: "移民身份不影响背景调查。IHSS 是例外。" — "Immigration status doesn't affect background checks. IHSS is the exception."

ASK: Don't ask. Information slide, not conversation. Private questions come after.

WATCH FOR:

• Someone looking down at "criminal record" — they have a private question. Say to the room: "如果担心自己的记录,可以申请 'exemption',或者 CSC 一对一谈。" / "Worried about a record? CDPH allows exemption requests; or CSC 1-on-1."
• TB test surprises people: "结核病测试是上岗前标准检查,不贵。" / "TB test is standard pre-employment, not expensive."

IF SHORT: Just the immigration note and exemption line.

STRETCH (advanced): "私人雇主和 IHSS 的差别 — 哪一个对您现在最有意义?" — "Private clients vs IHSS — which fits your situation right now?" (One-sentence answer only; do NOT debate immigration status in the room. If they want detail → CSC 1-on-1 or Legal Aid 800-399-4529.)

SCAFFOLD (beginner): Don't read the full check/disqualify columns. Cover everything except the blue note. Say once: "私人工作 — 不看身份。IHSS — 要工作许可。担心其他事 — 我们一对一聊。" / "Private work — no status check. IHSS — needs work authorization. Worried about anything else — we talk 1-on-1." Then advance. Do not linger.

Slide 10 · 对还是错？/ True or False? · ⏱ 2 min

SAY: "两道题,举手投票。Q1:HHA 培训必须自己花 $1,500 以上 — 对还是错?" — "Q1: HHA training always costs you $1,500+ — true or false?"

Vote, then click Reveal Answer 1.

Answer 1 = FALSE. "很多项目 — SEIU 2015、IHSS、LA Care、WIOA — 完全免费。" / "Many programs are completely free."

Q2 appears: "没有合法身份也可以做家庭护理 — 对还是错?" — "You can do home caregiving without legal status — true or false?"

Vote, then click Reveal Answer 2.

Answer 2 = TRUE. "私人雇主和很多机构可以雇用没有身份的护理员。IHSS 是例外。" / "Private clients and many agencies hire without papers. IHSS is the exception."

WATCH FOR:

• Hesitation to vote on Q2 (immigration-sensitive). Normal. The answer matters, not the vote count — move to reveal.
• Next button disabled until both reveals fire. By design.

IF SHORT: Do only Q1; reveal; advance.

Slide 11 · 护理行业的晋升阶梯 / Caregiving Career Ladder · ⏱ 2.5 min

SAY: "从 HHA 起步,一步步可以爬到 RN。每一步,工资都涨。" — "Start HHA, climb to RN. Every step, pay goes up."

POINT TO: Each rung, bottom to top:

• HHA · 75 hrs · $17–18/hr → +85 hrs → CNA · 160 hrs + exam · $20–24/hr → +1 yr ($10–20k) → LVN · $30–38/hr → +2-yr Associate ($20–40k) → RN · $50–65/hr

ASK: "从 HHA 到 RN,几年?" — "HHA to RN — how long total?" (Answer: 3–4 yrs if stacked. The point: it IS possible from where they sit.)

WATCH FOR:

• "I'm 55 — too late?" → Never. RN students are 19 to 60+. Affirm.
• "Skip CNA, go straight to LVN?" → Some programs allow it, but CNA-first lets you earn while learning.

IF SHORT: "HHA → CNA → LVN → RN, each step +$2–4k/month."

Slide 12 · 我们可以帮你 / How We Can Help You (CSC Services) · ⏱ 2 min

SAY: "华埠服务中心可以帮你 — 免费,双语,无需移民身份。" — "CSC can help — free, bilingual, no status required."

POINT TO: The 5 service cards: Training referrals, Job placement, IHSS help, Healthcare ESL, 1-on-1 counseling. CSC phone: 213-808-1758.

ASK: "今天之后,想约一个一对一吗?" — "Want a 1-on-1 after today?" (Hands or sign-ups. Warm handoff.)

WATCH FOR:

• IHSS questions → "我们有专人帮你填表,约一对一。" / "Staff can help fill the form. Schedule 1-on-1."
• "Chinese-speaking case managers?" → Yes. Reassure.

IF SHORT: Phone number, address, "talk to me after."

Slide 13 · 更多资源 / More Resources (QR + 3 cards) · ⏱ 1.5 min

SAY: "扫二维码看完整资源 — 培训、机构、工资都在上面。" — "Scan for the full resource page."

POINT TO: QR code; three resource cards above (CDPH, IHSS, SEIU 2015) with phones.

ASK: "下一步,你想做什么?一件事就好。" — "What's your one next step?"

WATCH FOR: People who linger have a private question — background, immigration, an elder at home. Stay 5–10 extra minutes after.

IF SHORT: QR + CSC contact. Hand out printed resources.

7 · Interactive Moments

8 · Common Participant Questions (Q&A Anchor)

Rule: Never give legal, medical, immigration, or tax advice. Always route to a named resource.

Q1: "我没有身份,能做这个吗?" / "Can I work without legal status?"

You say: "私人客户和很多私人机构可以雇用没有身份的护理员 — HHA 工作没问题。IHSS 是政府项目,需要工作授权。详细情况请到 CSC 一对一,或法律援助 (Legal Aid Foundation of LA · 800-399-4529)。" Route to: CSC 1-on-1; Legal Aid Foundation of LA; AJCC.

Q2: "我有犯罪记录,会不会被拒?" / "I have a record — disqualified?"

You say: "不一定。CDPH 允许申请 'exemption' (豁免),很多人成功。我不能给法律建议,请到 CSC 一对一或法律援助。" Route to: CSC 1-on-1; Legal Aid; CDPH Registry (916-327-2445).

Q3: "我在照顾妈妈/婆婆,IHSS 真的会付我钱?" / "Will IHSS really pay me to care for family?"

You say: "很可能可以。您母亲先申请 IHSS,审核合格后可以选您作为护理员。每小时约 $18.50,需要工作授权。CSC 帮您填表。" Route to: CSC IHSS help; LA County IHSS (1-888-944-4477).

Q4: "HHA 和 CNA,先做哪个?" / "HHA or CNA first?"

You say: "看英文和时间。英文还在学、想几周开始赚钱 — 先 HHA (2–4 周)。英文中级以上、有 2–3 个月 — 直接 CNA,多 $3–6/小时。很多人先 HHA,半年后再升 CNA。" Route to: Slides 6/7; resources Section 2.

Q5: "免费培训是真的吗?" / "Free training — is it real?"

You say: "是真的。SEIU 2015、LA Care、WIOA 都是工会或政府资助。没有隐藏费用。LiveScan 和 TB 测试可能要自付 ($60–80),培训本身免费。" Route to: Slide 8; resources Section 3.

Q6: "住家工一天 $250,合法吗?" / "Live-in $250/day — legal?"

You say: "Live-in 有特殊加州工资规则 — 不是简单按小时。担心工资请联系 CSC 一对一或劳工局 (CA Labor Commissioner · 213-620-6330)。" Route to: CSC 1-on-1; CA Labor Commissioner; Workshop 05.

Q7: "现金工作同时学 HHA,可以吗?" / "Keep cash job while training?"

You say: "可以。很多人这样。SEIU 2015 和社区学院有晚上和周末班,不影响现在的工作。" Route to: Slide 8.

Q8: "我妈有糖尿病,怎么打胰岛素?" / "My mom has diabetes — insulin question."

You say: "这是医疗问题,我不能给医疗建议。请问她的医生,或打 CDPH。" Route to: Her doctor; CDPH 916-327-2445.

9 · Recovery Plans

If the internet fails: Use printed handouts (6 sections). Slides cache offline via SW — open bookmarked URL on phone. Skip QR demo; point to URL.

If only 3 people show up: Sit in a circle. Run as conversation. Skip Slide 5 as scripted — talk through scenarios. Spend more on Q&A. Start with "what are you doing now?"

If 25+ show up: Clusters of 4. Use mic. For Slide 5, vote by cluster. Stay 10 extra min after — private questions come then.

If the group is silent: Wait 7 seconds. Re-ask with "如果有人…" framing. Share a story: "我认识一位阿姨,55 岁,从 IHSS 照顾父亲开始,现在是 CNA,在蒙特利公园养老院,$24/小时。"

If one participant dominates: "好的,谢谢分享。我们听听其他人的看法。" — walk toward another part of the room.

If running long (>5 min over at halfway): Use the IF SHORT items in slides 6, 7, 11. Skip Slide 10 Q2 vote — just give the answer. Trim Slide 12 to phone + address.

If you finish early (5 / 10 / 15 min spare):

Don't default to "any questions?" — silence will eat the time. Run one of these activities matched to your spare-time budget.

• 5 min spare — Round-the-room one-word check: "用一个词说说,今天你最想走的下一步是什么 — IHSS、HHA、CNA、问 CSC?" / "In one word — what's your next step? IHSS, HHA, CNA, or ask CSC?" Take 8–10 quick answers; don't probe. Closes the loop without dragging.
• 10 min spare — CDPH-registry program-search pair-share. Pass out the 1–2 printed CDPH-registry program lookups you brought (3–5 nearby SGV HHA/CNA schools w/ phone, address, language). Pairs pick "which would you call first?" and each participant writes ONE question they'd ask the school on the back of the handout. Collect for the 1-on-1 follow-up list. See §13 Finish-Early Extension for full script.
• 15 min spare — Use the first sub-block of the 60-Minute Variant (IHSS form pre-fill, see §13). It is a self-contained 10-min hands-on block; the legal-aid pause and phone-call role-play stack on if you have more time.

If a question goes runaway long:

• "好问题。让我先记下来,我们在 1-on-1 或资源页面里看更深。" — "Good question. Let me write it down — we'll go deeper in 1-on-1 or on the resource page."
• Write it visibly on a whiteboard or paper "parking lot." Move on.

Clinical question: "这是医疗问题,我不是医生。请问家人的医生,或 CDPH。"

Immigration / legal question: "我不能给法律建议。请到 CSC 一对一,或法律援助 800-399-4529。"

10 · Closing & Next Steps (last 5 minutes)

SAY (verbatim): "今天就到这里。三件事请记得:1) 护理有四种工作 — HHA、CNA、陪伴、住家。2) 很多免费培训 — SEIU 2015、IHSS、LA Care、WIOA。3) 您现在照顾家人,可能 IHSS 可以付您钱。下一步:1) 拿走资料 2) 扫二维码 3) 想约一对一的,跟我说,或打 CSC 213-808-1758。"

Translation: "Three things to remember: (1) Four roles — HHA, CNA, Companion, Live-in. (2) Many free training options. (3) If caring for family, IHSS may pay you. Take the handout, scan QR, talk to me for a 1-on-1, or call CSC 213-808-1758."

Hand out: Resources handout. Point to QR, CSC contact (Section 6), HHA vs CNA table (Section 2).

Send them to:

• caregiving-workshop.pages.dev/resources — full resource page
• CSC 1-on-1 for IHSS help, training referrals, placement (213-808-1758)
• SEIU 2015 free HHA/CNA training (1-855-450-1907)
• LA County IHSS (1-888-944-4477)
• AJCC East SGV for WIOA grants (626-934-5700)

11 · Post-Workshop Tasks (within 24 hours)

• Save sign-in sheet (scan or photo)
• Note attendance + mood in workshop log
• WeChat thank-you to any participant who shared contact — include slides + resources URLs
• Pass IHSS-application requests to the CSC benefits intake case manager
• Log (no names) any criminal-record or live-in wage concerns for next staff sync → 1-on-1 referrals
• Note any confusing slide for the next audit pass

12 · Quick Reference Card (print this page)

One sheet. Clipboard. Lectern. Glance during the workshop.

Workshop 08 — Healthcare & Caregiving · 30 min

Agenda strip (30 min):

1. Welcome + agenda — 2 min (s1–2)
2. Jobs + LA pay — 6 min (s3–4)
3. Match activity — 3 min (s5)
4. HHA + CNA paths — 5 min (s6–7)
5. Free training — 3.5 min (s8)
6. Background + T/F quiz — 4.5 min (s9–10)
7. Career ladder — 2.5 min (s11)
8. CSC + QR close — 3.5 min (s12–13)

If running long: Use IF SHORT on s6, s7, s11. Skip s10 Q2 vote — give the answer. Trim s12 to phone + address. Convert pair-shares to "think 30 sec + raise hand."

If you finish early:

• 5 min spare → round-the-room one-word check ("next step: IHSS / HHA / CNA / ask CSC?")
• 10 min spare → §13 Finish-Early: CDPH-registry program-search pair-share + write-a-question-on-the-back
• 15+ min spare → §13 Sub-block 1: IHSS form pre-fill walkthrough

Top 5 questions:

1. Work without status? → Most private jobs yes; IHSS no. CSC 1-on-1.
2. Criminal record? → Maybe OK. CDPH exemption. CSC + legal aid.
3. IHSS pay me for my mom? → Likely yes. CSC helps fill form.
4. HHA or CNA first? → English-dependent. HHA fastest. CNA pays more.
5. Free training real? → Yes — SEIU 2015, LA Care, WIOA.

Emergency phrases:

• Silence: "如果有人…"
• Redirect: "我们听听其他人的看法。"
• No answer: "好问题。我跟同事确认,再联系您。"
• Out of scope: "这个问题最好问 CSC 一对一 / 法律援助 / CDPH。"
• Clinical: "我不是医生 — 请问家人的医生。"
• Legal: "不能给法律建议 — CSC 一对一,或 Legal Aid 800-399-4529。"

Three facts to know cold:

• HHA = 75 hrs, 2–4 wks, $17–18/hr. CNA = 160 hrs, 6–12 wks, $20–24/hr.
• IHSS pays ~$18.50/hr to care for family — requires work authorization.
• CSC: 213-808-1758 · 767 N Hill St, LA 90012 · cscla.org

Partner numbers:

• LA County IHSS: 1-888-944-4477
• SEIU 2015: 1-855-450-1907
• CDPH Registry: 1-916-327-2445
• AJCC East SGV: 626-934-5700
• Legal Aid Foundation LA: 800-399-4529
• CA Labor Commissioner: 213-620-6330

If something breaks:

• WiFi out → printed handout + phone (SW cache)
• Projector dies → walk handout around; focus on Sections 1, 2, 3
• Can't answer → "我跟同事确认,联系您。" + write it down + CSC 1-on-1

13 · 60-Minute Variant (when you have a full hour)

Use this when: Your slot is 60 minutes instead of 30+10, OR you finish the core 30-min teach with significant time remaining, OR the room asks for hands-on practice on the IHSS form. The variant ADDS 30 min of applied work after the 30-min core — it does NOT re-run the same slides.

Don't lecture longer. The 30-min core is calibrated to LEP-adult attention. Extra time goes to PRACTICE — real CDPH-registry printouts in their hands and a sample IHSS form on the projector. Bilingual volunteers float during sub-blocks.

Boundary stays in force. No legal, immigration, medical, or tax advice — even when the room asks personal questions while filling out a form. Same routing as §8.

Finish-Early Extension (10 min — drop in mid-workshop or at close)

CDPH-Registry Program-Search Pair-Share — pairs read real printed CDPH-approved school listings, pick "which would you call first?" then write ONE phone-question on the back of the handout. Collect cards → become the 1-on-1 follow-up queue.

• Setup (1 min): "我打印了 3–5 间 CDPH 注册的 HHA / CNA 学校,都在 San Gabriel Valley 附近 — 蒙特利公园、阿罕布拉、罗斯密、圣盖博。两个人一组,看一看。" / "I printed 3–5 CDPH-registered HHA/CNA schools near here — Monterey Park, Alhambra, Rosemead, San Gabriel. Pair up." Hand out one sheet per pair. Pair an advanced participant with a beginner if possible. (Bring the printouts pre-made — pulled from the CDPH registry search at the URL on the handout; include school name, phone, address, languages-offered if listed.)
• Activity (7 min): 1. Pairs read the list together — language column matters: "看哪一个有中文" / "see which offers Chinese." 2. Each pair picks ONE school they'd call first. Quick vote: "为什么这一间?" / "Why this one?" — distance, language, schedule. 3. Each PARTICIPANT (not pair) writes ONE question they would ask the school on the back of the handout. Examples to seed if they freeze: "晚上有班吗?" / "Evening class?" · "多少钱?" / "How much?" · "完成后包不包面试?" / "Interview placement after?" 4. Facilitator walks the room, reads questions over shoulders, affirms specific ones out loud. Bilingual volunteer floats for translation help.
• Debrief (2 min): Pick 2 cards to read aloud — one strong ("有夜班吗?英文要多好?" — specific + practical), one stretch ("中间能不能换班?" — surfaces a real adult-with-kids constraint). DON'T grade the others. Say: "把卡片交给我 — 我们一对一帮你打第一通电话。" / "Hand me the card — we'll help you make the first call in 1-on-1." Collect.

60-Minute Variant — Applied Block (30 min, added after Slide 12)

A live walk-through of the IHSS recipient/provider form on the projector, in Chinese, with the room. Pause at work-authorization for the legal-aid route. Then practice the "I take care of my mother — can IHSS pay me?" phone-call script to LA County IHSS. Slide 8 was the keystone of the 30-min core; this 30-min block IS the keystone of the variant.

Time: 30 min (35 if you include the 5-min wrap below)

Materials added:

• 1 sample blank IHSS recipient form + 1 sample blank IHSS provider form (printed; one set per pair if room is small, otherwise just project)
• 1 projected blank form on screen
• 1 large-font printout of the phone script (below) — one per pair
• LA County IHSS phone written on the whiteboard: 1-888-944-4477
• 1 bilingual volunteer floating (Chinese + English) to handle line-by-line questions
• Legal Aid Foundation LA number written next to it: 800-399-4529

Sub-block 1 — IHSS Form Pre-Fill Walkthrough · ⏱ 10 min

Project a blank IHSS form. Walk line-by-line in Chinese. The point is NOT to fill anyone's real form — it's to show that the form is readable and short.

• (0:00–1:00) Frame it: "今天我们不填您自己的表 — 我们看一遍,让您知道长什么样。" / "We're not filling your form today — we're walking the page so you know what it looks like."
• (1:00–7:00) Read each field aloud in Chinese, point to where on the projected form: name (姓名) · address (地址) · the person you'd care for (受护理人) · hours needed per week (每周小时数) · signature (签名). Pause at each. Bilingual volunteer translates any word the room flags.
• (7:00–9:00) Show the "Hours per Week" line. Do NOT estimate hours for anyone — say: "实际小时数县里会评估,CSC 一对一可以帮您准备。" / "The county assesses actual hours; CSC 1-on-1 helps you prepare." Boundary held.
• (9:00–10:00) Pause. Hand off cleanly to Sub-block 2 — flag that the next page on the form is the work-authorization question.

WATCH FOR: Someone trying to fill in their real info on the projected form. Gently say "这是样本 — 您的表 CSC 帮您。" / "This is a sample — CSC helps with yours."

Sub-block 2 — Work-Authorization Pause + Legal-Aid Route · ⏱ 10 min

This is the most-sensitive moment in the lesson. Slide 9 mentions immigration ONCE. This sub-block addresses it in a structured, no-advice way. Read the boundary aloud at the start.

• (0:00–1:30) Boundary statement, aloud, verbatim: "下一个问题是工作授权 — 这是 IHSS 唯一的限制。我不是律师,我不能告诉您怎么处理您的情况。我可以告诉您去找谁。" / "The next question is work authorization — IHSS's only hard limit. I'm not a lawyer, I cannot tell you how to handle your situation. I can tell you who to ask."
• (1:30–5:00) Read the field. Show the box on the form. State the rule once: "私人客户和很多私人机构可以雇用没有工作授权的护理员 — HHA 工作没问题。IHSS 是政府项目,需要工作授权。这是事实,不是建议。" / "Private clients and many private agencies hire caregivers without work authorization — HHA work is fine. IHSS is a government program, requires work authorization. This is fact, not advice."
• (5:00–8:30) Hand each participant a card with three numbers on it: - Legal Aid Foundation LA: 800-399-4529 (free, bilingual) - CSC 1-on-1: 213-808-1758 - AJCC East SGV: 626-934-5700 Say once: "如果您不确定自己的状态怎么影响 IHSS — 这三个电话之一打就好。我们不在这里讨论。" / "If you're unsure how your status affects IHSS — call one of these three. We don't discuss it here."
• (8:30–10:00) Pivot: "如果您有工作授权 — 下一步是给县里打电话。我们现在练习。" / "If you have work authorization — next step is calling the county. We practice that now."

WATCH FOR: A participant who looks down or stops engaging at the boundary statement — that's normal. Don't single them out. The script is doing its job by routing them to Legal Aid without forcing disclosure. Bilingual volunteer should be alert to anyone who quietly takes a Legal Aid card.

Sub-block 3 — Phone-Call Role-Play to LA County IHSS · ⏱ 10 min

The line: 1-888-944-4477. Pair-rehearsal of "I take care of my mother — can IHSS pay me?" Role-play; do NOT actually dial during the workshop.

• (0:00–2:00) Hand out the printed script (large font, bilingual): - Caller: "您好,我想申请 IHSS。我在照顾我母亲。请问应该怎么开始?" / "Hello, I want to apply for IHSS. I'm caring for my mother. How do I start?" - Listen for: county worker asks if the recipient (your mother) has Medi-Cal · whether she's 65+ or disabled · whether she lives in LA County. - Caller follow-up: "她有 Medi-Cal。她住 [city]。我能不能做她的护理员?" / "She has Medi-Cal. She lives in [city]. Can I be her caregiver?" - Closing: "好的,谢谢。我需要哪些文件?" / "OK, thank you. What documents do I need?"
• (2:00–4:00) Demo it once — facilitator plays the caller, bilingual volunteer plays the county worker. Stay calm and slow. Show what to do when the county worker switches to English mid-call: "请说慢一点。" / "Please speak slowly." or "请等一下,我让翻译说。" / "Please wait, let the translator speak."
• (4:00–8:00) Pairs practice. One plays caller, one plays county worker. Switch roles after 2 min. Bilingual volunteer floats — helps when a pair freezes. Don't grade pronunciation; the point is the SHAPE of the call, not the accent.
• (8:00–10:00) Quick debrief. Two questions to the room: "哪一句最难说?" / "Which sentence was hardest?" · "如果工作人员说英文怎么办?" / "What if the worker speaks English?" Affirm: "您不需要英文流利 — 县里有翻译,直接要。" / "You don't need fluent English — county provides translators, just ask."

WATCH FOR: Someone says "I'm too embarrassed to call." Affirm the feeling, redirect: "CSC 可以陪您打第一通电话 — 约一对一就好。" / "CSC can sit with you for the first call — book a 1-on-1."

Close (5 min, optional — for a 65-min slot): Round-robin one-line share from each participant: "这周我会做的一件事" / "One thing I'll do this week." Examples to model: "我下周打 1-888-944-4477。" · "我先约 CSC 一对一,问 IHSS。" · "我先打 SEIU 2015,看免费 HHA。" Then point at the QR code one more time. Done.

When to use what — quick rules

Differentiation in the variant

• For advanced learners (intermediate English, already certified or close): Run the full 60-Min Variant as default. They need the application — most are days away from calling IHSS or scheduling an HHA exam. Sub-block 3 phone-call practice is where they bloom.
• For mixed-proficiency rooms: Pair an advanced participant with a beginner during Sub-block 1 (form pre-fill) and Sub-block 3 (phone-call). The advanced participant translates field names and demos the call; the beginner gets a peer scaffold without exposure. This works especially well when the advanced participant is already an IHSS provider — they bring lived expertise.
• For beginner-heavy rooms (low literacy, recent arrivals): Shrink Sub-block 2 (work-authorization) to 5 min — just the boundary statement + handing out the three-number card, no extended discussion. Expand Sub-block 1 to 15 min — slower line-by-line read. Skip the phone-call role-play if the room is anxious; replace with a printed script handout and "take this home, practice with your daughter."

Routing & boundary

Same rules as the 30-min core: no legal, immigration, tax, or medical advice — and this matters most when you're sitting at a form with a participant. The variant is designed so participants leave with:

• A walked-through understanding of the IHSS form
• Three phone numbers for the work-authorization question (Legal Aid, CSC 1-on-1, AJCC)
• A rehearsed phone script for 1-888-944-4477
• A 1-on-1 booking, if they want help with their actual application

What participants do NOT leave with: any specific guidance about their immigration status, eligibility for a specific program, cash-pay employer status, or any opinion about their family situation. Hold the line warmly. Route always. The family-as-network framing — "you already do this work; IHSS may pay you" — is preserved throughout; the boundary is how it's delivered, not whether.

14 · Flashcards & Activities · 随身卡片与活动

There is a 6-card take-home deck for this workshop — vocabulary, a dialogue, a fact sheet, tips, useful info, and a diagram. 这个工作坊有一套 6 张随身卡片:关键词、对话、数据、小贴士、有用信息、图示。

Print 打印: 打开卡片 Open the deck · 直接打印 Print now. Prints 2 cards per landscape sheet (3 sheets per deck). Print one deck per participant, plus 1–2 spare decks for games; cut along the dashed lines. 每人一套,另备 1–2 套做游戏用。

Hand them out at the close (§10) — the deck is the take-home companion to the written action plan. 在结尾(第 10 节)发给大家,和写下的行动计划一起带回家。

Best-fit activities for THIS workshop (full menu of 8 at the flashcards page) · 这个工作坊最适合的两个活动(完整 8 个活动见卡片页):

1. 看图说话 · Explain the Picture (图示卡 visual · 2 分钟) — 一人用自己的话(中文也行)解释那张图,另一人补充一点。 One partner explains the diagram in their own words; the other adds one thing.
2. 你会打给谁? · Who Would You Call? (有用信息卡 resources · 2–3 分钟) — 讲师给一个真实情景,大家指出该找卡上哪个资源、打哪个电话。 Facilitator reads a real scenario; participants point to the right resource on the card.

Always close with · 收尾必做 — 带走一张 Keep One Card (whole deck 整套 · 2 min): each participant picks the ONE card most useful to them right now and tells a neighbor why. 每人选一张对自己最有用的卡,告诉旁边的人为什么 — 给他们一个具体的、带得走的东西。