Workshop 02 — Resume Writing · Facilitator Lesson Plan

For: CSC office staff, case managers, bilingual volunteers You don't need to be an expert. Be a calm bilingual presence, walk participants to the Builder QR, route hard questions (citizenship, work-auth) to AJCC. Most participants leave with a one-page printable resume — that's the win.

1 · At-a-Glance

2 · Learning Objectives

After this workshop, participants will be able to:

1. Name the 5 sections every US resume needs (Contact, Objective, Work, Skills, Education) plus optional Volunteer Work.
2. Rewrite a vague bullet ("Was responsible for customers") into action-verb + number ("Served 50+ customers daily").
3. Identify what to LEAVE OUT (photo, age, birthdate, SSN, nationality) — the US norm, not a judgment.
4. Start the online Builder on their phone OR take home a paper Worksheet, and know they can return to CSC for 1-on-1 help.

3 · Pre-Workshop Checklist (15 min before start)

Tech

• Open slides at https://resume-workshop.pages.dev/ — test EN / 中文 toggle (top-right)
• Set language to 中文 by default
• Open the Builder in a second browser tab — switch to it live on Slide 9
• Test the printer with a dummy Builder resume (Step 1 → Step 7 → Print). Know your fallback.
• Confirm the Slide 9 QR is sharp from the back row
• Bookmark slides URL on your phone (works offline via service worker)

Materials

• Print ~20 copies of the Worksheet at /worksheet
• Print 3–5 sample Builder outputs to pass around
• Print this Quick Reference Card (section 12)
• Bilingual sign-in sheet at door; pens at every seat

Room

• U-shape ≤12; rows ≥13. Phone-charging strip near front if you have one.

Yourself

• Skim this plan once
• Walk the Builder once yourself (Step 1 → Step 7) so you know what they'll see
• Be ready for the top 3 Q&A (ITIN, gap years, Chinese degrees)

4 · Audience Snapshot

6–20 Chinese-speaking adults from Alhambra, Monterey Park, Rosemead, San Gabriel, Chinatown. Mostly 45–65, in the US 10–20 years, looking for restaurant, retail, warehouse, home-care, hotel, or 99 Ranch / supermarket work. Many never wrote a US-style resume — in China and Taiwan the norm is a one-pager with photo, birthdate, and ID. They are NOT confused about work — they have decades of it. They're confused about how to package it for an American employer who'll glance for 6–10 seconds.

5 · Cultural & Bilingual Tips

• Frame, not prescribe. Don't say "you SHOULD have a resume." Say "在美國找工作，大多數雇主會先看一張履歷再決定要不要面試." Explain the system, don't grade.
• The photo/birthdate moment (Slide 4). In China/Taiwan, photo + birthdate are normal and polite. Don't say "that's wrong." Say "在中國、台灣的履歷，照片和生日很常見；在美國，雇主不能根據年齡決定錄取，所以履歷上不放，是法律和習慣."
• Bilingual cadence. Traditional Chinese first. Chinese, then English, then point. Translate ONE key phrase per slide, not every sentence.
• Gap years (face-saving). Never ask "who has a gap?" Many women in the room spent 5–15 years caregiving. Use "如果有人有一段時間在家照顧家人…" framing. Caregiving counts — frame as "家庭照護" on Volunteer/Experience, or leave the gap silent. Don't lie, don't apologize.
• Chinese/Taiwan degrees. Write school name + degree + city + country. Don't translate into "equivalent." For professional licensing (nurse, teacher), WES later — but the resume itself doesn't need a WES stamp.

6 · Slide-by-Slide Script

SAY = say close to verbatim. POINT TO = finger on the visual. ASK = real question. WATCH FOR = common confusion. IF SHORT = trim card. Budgets sum to ~30 min.

Slide 1 · What Is a Resume? · ⏱ 2 min

SAY: "歡迎大家。今天三十分鐘，我們做一件事 — 讓您帶一份履歷回家。履歷就是一張紙，一頁，告訴雇主：您是誰、做過什麼、會什麼。" — "Welcome. In 30 minutes we'll send you home with a resume."

POINT TO: The four bullets (Who you are · Work · Skills · Education).

ASK: "您今天來，最想得到什麼?一句話就好。" Take 2–3 quick answers.

WATCH FOR: "我沒有經驗." Reassure: "您有經驗。今天我們學的就是怎麼把經驗寫出來。"

IF SHORT: Skip the ASK.

Slide 2 · Why Your Resume Matters · ⏱ 2 min

SAY: "雇主看每一份履歷，多久?" (let them guess.) "六到十秒." Tap the big number.

POINT TO: The 6–10 sec big-stat hero. Let it land.

ASK: "六秒鐘，您希望雇主看到什麼?" Likely: name, last job, skills.

WATCH FOR: Disbelief — "只有六秒?" Reassure: "對。所以履歷要乾淨、簡短、重點清楚。"

IF SHORT: Say the number, advance.

Slide 3 · The 5 Sections Every Resume Needs · ⏱ 3 min

SAY: "美國的履歷有五個欄目。一、聯絡方式. 二、求職目標 (可選). 三、工作經歷. 四、技能. 五、教育背景."

POINT TO: Each of the 5 cards, then the "+ Volunteer Work" line.

ASK: "這五個 — 哪一個您覺得最難寫?" Usually #3 (Work) or #2 (Objective). Bridge to next slides.

WATCH FOR: Participants reading only the Chinese. Fine — the grid stacks both on purpose.

IF SHORT: Read all 5 cards quickly, advance.

Slide 4 · Contact Information · ⏱ 3 min

SAY: "第一欄 — 聯絡方式。綠色：要寫的。紅色：不要寫的。"

POINT TO: Green Include items (name, phone, email, City/State). Then red Do-NOT-include items (SSN, birthdate, photo/nationality). Tap each.

ASK: "在中國、台灣，履歷上有照片和生日嗎?" Most will nod. Then: "在美國沒有 — 雇主不能根據年齡、種族決定錄取。履歷上不放，反而保護您。"

WATCH FOR: "那他怎麼知道我是誰?" Answer: "名字、電話、城市就夠了。其他面試時再說。"

IF SHORT: Point to the red box: "在美國不放這些 — 法律和習慣." Advance.

STRETCH (advanced): "如果您之前在中國/台灣寫過履歷 — 哪些習慣您要『戒掉』?照片、生日、身份證號之外，還有什麼?" (Common: 政治面貌、婚姻狀況、家庭成員。Confirm — none of those go on a US resume.)

SCAFFOLD (beginner): Don't quiz on the red box. Point only to green ✓ items, hold up four fingers: "Name. Phone. Email. City." Have them repeat the four words. That's enough for Slide 4.

Slide 5 · Work Experience — Writing Bullets · ⏱ 4 min

SAY: "這一頁是今天最重要的一頁。" Point red box: "「負責客戶服務」— 雇主看不出您做了什麼。" Point green box: "「每日服務 50 多位顧客」— 一個動詞，一個數字。"

POINT TO: Red box, then green box, then the action-verb row at the bottom.

ASK: "想一件您做過的工作。給我一個動詞，一個數字。" Take 2–3 examples and rephrase aloud. E.g.: "我在餐廳洗碗五年" → "'清洗每日 500+ 件餐具，五年無投訴.' 動詞、數字。"

WATCH FOR: Small honest numbers ("每天 50 個碗"). Don't correct — small honest beats big lies.

IF SHORT: Read both boxes + action-verb row, advance.

STRETCH (advanced): "您之前寫的履歷裡，哪一條最弱?現在想一個動詞加一個數字，改一下，講給大家聽." (Take 1 only. Rephrase aloud, name the verb + number for the room.)

SCAFFOLD (beginner): Don't ask them to invent a bullet on the spot. Read the green example aloud, have the room repeat after you: "每日 — 服務 — 五十 — 位 — 顧客." Then point: "動詞，數字. 就這兩個." Move on. They'll get a second chance on Slide 8 and a third in the Builder.

Slide 6 · Skills & Education · ⏱ 2 min

SAY: "技能 — 寫您真會的。教育 — 高中、社區大學、夜校、線上課程 — 都算。"

POINT TO: The skills row, then the four education bullets.

ASK: "中英雙語 — 這是不是技能?" Everyone says yes. Reinforce: "對。在洛杉磯，雙語很值錢。"

WATCH FOR: "我只上過高中，這也算嗎?" Yes — high school diploma or GED counts.

IF SHORT: Read both rows, advance.

Slide 7 · Common Mistakes · ⏱ 2 min

SAY: "六個常見錯誤。一個一個看。" Read each ✗ in Chinese.

POINT TO: Each of the six ✗ items as you read.

ASK: "哪一個錯誤您最常犯?" Common: "一份履歷用所有工作" or "不專業 email."

WATCH FOR: The "lying/exaggerating" line. Read it and move on. Don't moralize.

IF SHORT: Read only the top 3 (typos · same resume · photo). Advance.

Slide 8 · Good vs. Bad Resume Bullets · ⏱ 3 min

SAY: "對比 — 弱的，強的。「在麥當勞工作過」對「操作收銀機，每日處理逾 1,000 美元交易」."

POINT TO: Top pair first, work down all four pairs. Tap each green ✓.

ASK: "看出來規律了嗎?強的有什麼?" Wait for "動詞 + 數字" — if silence, say it yourself.

WATCH FOR: Participants copying the green examples. Encourage: "可以照抄 — 換成自己的工作就好."

IF SHORT: Top pair only, then "see the pattern? verb + number." Advance.

STRETCH (advanced): "挑一條綠色的 — 假設您要換行業 (例:餐廳 → 倉庫，看護 → 零售)，怎麼改?動詞和數字都要換." (E.g., "操作收銀機，每日 1,000+ 美元" → "操作堆高機，每日搬運 50+ 棧板." Same pattern, new industry. This tests pattern-transfer, not memorization.)

SCAFFOLD (beginner): Skip the pattern-spotting ASK. Read each green bullet aloud slowly. After each, hold up two fingers: "一、動詞. 二、數字." Don't expect a chorus reply — just plant the pattern through repetition.

Slide 9 · Open the Resume Builder · ⏱ 6 min · INTERACTIVE

SAY: "現在輪到您了。拿出手機，掃這個二維碼。" Wait 30 sec. Then: "沒有手機沒關係，桌上有紙本工作表 — 一樣的格式，可以手寫。"

POINT TO: The QR code. Then hold up a paper Worksheet.

ASK: "誰已經掃到了?舉手。" Help anyone stuck — walk over, point camera at QR.

LIVE DEMO (if projector + WiFi OK): Switch to the Builder tab. Fill Step 1 with fake "Wang Mei / 王美, 626-555-0100, Alhambra, CA." Click Next. Show Step 2 (Objective — "可選"). Skip to Step 7 (Preview & Print). Don't actually print unless time + printer ready.

WATCH FOR:

• Can't scan → walk Step 1 live on the projector.
• Chinese names → "Li Wei / 李威" placeholder shows both work.
• No camera / no data → paper Worksheet, no internet needed.

IF SHORT: Skip the demo. "回家自己填，有問題打 CSC 電話." Advance.

STRETCH (advanced): Once they've scanned, "Builder 第二步 — 求職目標 (Objective). 一句話寫您要找什麼工作 + 一個您最強的點. 例如:'尋找零售或客服職位，能運用十年餐廳服務經驗與中英雙語能力.' 試一下." (Objective is optional and often skipped — advanced learners can use this slide to actually draft one.)

SCAFFOLD (beginner): Don't push the phone. Walk a paper Worksheet to anyone who looks unsure — say "用紙的也一樣，回家慢慢寫. 有問題下禮拜來 CSC，免費幫您改." Pair them with a confident scanner nearby if seating allows. The win for this participant is leaving with a Worksheet in hand, not a filled Builder.

Slide 10 · Before You Submit · ⏱ 2 min

SAY: "送出履歷之前 — 五件事:" 拼寫檢查 · 請人校對 · 存成 PDF · 用專業 email · 每份工作改一下.

POINT TO: The five ✓ items, then the "免費資源" box.

ASK: "誰可以幫您校對?" Common: 兒女、CSC 員工、英文老師. All good.

WATCH FOR: "PDF 怎麼存?" — "Builder 第七步按 Print，選 'Save as PDF.' Worksheet 是紙本，可以拍照存圖片."

IF SHORT: Read the five tips, skip ASK. Advance.

Slide 11 · Where to Get More Help · ⏱ 1 min

SAY: "這一頁有所有資源。掃二維碼或拿紙本帶回家."

POINT TO: The four resource cards. Tap CSC and AJCC.

ASK: "下一步，您想做什麼?一件事就好。" Take 2–3 answers.

WATCH FOR: People who linger — private questions (citizenship, ITIN, specific applications). Stay 5 extra minutes.

IF SHORT: "Take a worksheet. Call us. 再見."

7 · Interactive Moments

8 · Common Participant Questions (Q&A Anchor)

Rule: No legal, tax, immigration, or medical advice. Citizenship/work-auth → AJCC. Tax/ITIN-employment → VITA.

Q1: ITIN/SSN on the resume? / 履歷要寫 SSN 或 ITIN 嗎?

You say: "SSN 和 ITIN 都不放 — 兩個都不放. 履歷只有姓名、電話、email、城市。雇主錄取後在申請表上才問工作授權。" Route to: AJCC (edd.ca.gov/jobs_and_training) for work-auth questions.

Q2: Gap years from caregiving? / 在家照顧家人五年，履歷上寫嗎?

You say: "您決定。寫的話放「志願者經歷」或「工作經歷」，標題「家庭照護」(Family Caregiver)，加幾條動詞 + 數字. 不寫的話年份會有空檔，這很常見，面試時直接說「在家照顧家人」就好，不需要道歉。" Route to: CSC 1-on-1 to help word the bullets.

Q3: Chinese/Taiwan degree? / 大陸/台灣學位怎麼寫?

You say: "直接寫學校、學位、城市、國家。例如「National Taiwan University, B.A. in Accounting, Taipei, Taiwan, 1995」. 不要翻成 'equivalent' — 用原始名稱。專業評估 (護士、教師) 未來用 WES 認證，履歷本身不需要。" Route to: WES (wes.org); AJCC for sector licensing.

Q4: English not strong — Chinese resume OK? / 我英文不好要不要寫中文履歷?

You say: "英文工作 — 英文履歷。華人區工作可以雙語。Builder 支持中文填寫、雙語輸出。建議起碼一份英文版，HR 不一定看中文。" Route to: CSC ESL classes.

Q5: Restaurant job with no contract / 沒合約怎麼證明?

You say: "履歷上不需要證明. 寫餐廳名、職位、年份、做了什麼。雇主想驗證會打電話給原來的餐廳。重點是誠實 — 別誇大年份和職位。" Route to: In scope — no referral.

Q6: Can't fit everything on one page / 一頁寫不下怎麼辦?

You say: "美國履歷標準一頁。挑最近、最相關的三份工作。再以前的合併 — 例如「2005–2015: 多份餐廳服務員、收銀員職位」. Builder 最多三份 — 是設計提示，不是限制您的人生。" Route to: CSC 1-on-1 to pick the 3 best jobs.

Q7: Print copies to carry around? / 印幾份帶身上可以嗎?

You say: "可以，好習慣。印 5–10 份放資料夾 — 招聘會、面試都用。但每份工作申請最好針對性調整一下。" Route to: CSC printer (free) or local library.

Q8: No work authorization yet — should I still write one? / 我還沒有工卡，履歷要寫嗎?

You say: "履歷可以寫，現在就寫. 履歷本身不問工作授權 — 那是錄取之後的申請表才問。先把履歷準備好，等身份一到位就能投。工作授權的部分，AJCC 有專人能幫您看。" Route to: AJCC for work-auth pathways; CSC case manager for general immigration intake.

Q9: Tax-related — I file with ITIN, does that affect my resume? / 我用 ITIN 報稅，履歷會不會有影響?

You say: "履歷上不寫 ITIN，也不寫 SSN. 報稅是另一回事。報稅問題請去 VITA — 他們免費，會中文，比我們專業。" ("好問題。VITA 同事會幫您看更準。") Route to: VITA (irs.gov/vita or 211la.org for SGV sites).

9 · Recovery Plans

Internet fails: Run on paper Worksheets. Slides work offline (service worker) via the bookmark on your phone. Skip the live Builder demo on Slide 9. Pre-print 5–10 sample Builder resumes to pass around.

Printer dies: Skip "print live." Show Preview only. Say: "Builder → Print → 'Save as PDF' → email CSC，我們幫您印."

Only 3 show up: Circle. Skip the phone QR — fill the Builder on your projected laptop with one participant's real info (with consent) and print at end. More Q&A.

25+ show up: Clusters of 4. Mic. Slide 9: 5-min signal, second staffer walks the room for QR scans. Stay 10 extra min for private ITIN/gap-year/degree questions.

Group silent: Wait 7 full seconds before re-asking. Re-ask with "如果有人…" framing. Share your own: "我第一份美國履歷，把照片放上去了…"

One dominates: "好的，謝謝您分享。我們聽聽其他人。" Walk physically toward another part of the room.

Running long >5 min at halfway: Slides 5 and 8 — skip rephrasing, read bullets. Slide 9 — skip demo, point to QR + Worksheet stack.

If you finish early (5 / 10 / 15 min spare):

Don't default to "還有問題嗎?" — silence will eat the time and the room will quietly drift to phones. Run one of these activities matched to your spare-time budget.

• 5 min spare — Round-the-room one-word check: "用一個詞 — 您今天學到最重要的一件事是什麼?" / "In one word — what's the single most important thing you learned today?" Take 8–10 quick answers. Common words: "動詞," "數字," "六秒," "不放照片," "一頁." Don't analyze — let it close the loop.
• 10 min spare — Bullet peer-review pair-share. Pairs swap Worksheets (or hold phone Builder screens side by side) and check each other's Work Experience bullets for the 動詞 + 數字 pattern. You circulate, pick 1–2 weak bullets, rephrase aloud as a group teach-back. Full activity script in §13 ("Finish-Early Extension").
• 15 min spare — Use the first sub-block of the 60-Min Variant (see §13). Sub-block 1 is Builder Step 1 (Contact) live in the room — stands on its own and gives every participant a finished section to take home.

If a question goes runaway long:

• "好問題。讓我先記下來，1-on-1 或資源頁面我們再看深一點。" — "Good question. Let me note it down — we'll go deeper in 1-on-1 or on the resources page."
• Write it on the whiteboard or a paper "parking lot." Move on. After the workshop, route work-auth → AJCC; ITIN/tax → VITA; credential evaluation → WES.

10 · Closing & Next Steps (last 5 min)

SAY (verbatim): "今天就到這裡。三件事請記得:1) 履歷有五個欄目 — 聯絡、目標、工作、技能、教育. 2) 工作經歷用動詞 + 數字 — 不要寫「負責」，要寫「服務 50 位顧客」. 3) 美國履歷不放照片、生日、SSN — 這是規矩，不是您的問題. 下一步:1) 拿一份紙本工作表 2) 掃二維碼開 Builder 3) 想一對一改履歷的，留下來跟我說一下."

Translation: "Three things to remember: 1) 5 sections. 2) Work bullets = verbs + numbers — not 'was responsible for' but 'served 50 customers.' 3) US resumes don't include photo, birthdate, SSN — rule, not judgment. Next: take a Worksheet, scan the QR for the Builder, see me after for a 1-on-1."

Hand out: Paper Worksheet. Point to the QR.

Send them to:

• /builder — 6-step wizard, mobile-friendly, prints clean
• /worksheet — paper backup
• CSC office — free 1-on-1 resume review
• AJCC (edd.ca.gov/jobs_and_training) — work-auth + sector-licensing questions

11 · Post-Workshop Tasks (within 24 hours)

• Save the sign-in sheet (scan/photograph)
• Note attendance + brief mood in the workshop log
• Tally how many opened the Builder vs. took only the Worksheet
• WeChat "thank you" to any participant who shared contact — include slides, Builder, Worksheet URLs
• Note any ITIN / work-auth / credential questions for the next staff sync (these need AJCC referral)
• Flag any slide that caused confusion for the next audit pass
• If anyone left a Worksheet behind — recycle (PII risk)

12 · Quick Reference Card (print this page)

One sheet. Clipboard. Lectern.

Workshop 02 — Resume Writing · 30 min

Agenda:

1. (slide 1–2) Hook + 6-second stat — 4 min
2. (slide 3–6) 5 sections + Contact/Experience/Skills/Education — 12 min
3. (slide 7–8) Mistakes + good vs bad bullets — 5 min
4. (slide 9) QR + Builder/Worksheet activity — 6 min
5. (slide 10–11) Final tips + close — 3 min

If running long: Cut Slide 5/8 rephrasing first; convert pair-shares to "想 30 秒，有想法的舉手." Skip Slide 9 live demo — point to QR + Worksheet stack.

If you finish early:

• 5 min spare → round-the-room one-word check ("動詞? 數字? 六秒?")
• 10 min spare → §13 bullet peer-review pair-share (動詞 + 數字 check)
• 15+ min spare → §13 Sub-block 1: Builder Step 1 (Contact) live in the room

Top 5 Qs:

1. ITIN/SSN on resume? → Neither, ever. Work-auth → AJCC.
2. Caregiving gap years? → Optional "Family Caregiver" entry, or leave silent.
3. Chinese/Taiwan degree? → Original name + city + country. WES later if professional.
4. English weak — Chinese resume OK? → Bilingual fine in Chinatown; recommend one English version.
5. No contract for old restaurant job? → No proof needed on resume. Honest dates win.

Emergency phrases:

• Silence: "如果有人…"
• Redirect: "謝謝分享。我們聽聽其他人."
• No answer: "好問題。我跟同事確認，再聯繫您."
• Out of scope: "這個問題最好問 AJCC / WES / 律師. 我可以幫您聯繫."
• Photo/birthdate moment: "在中國台灣很常見；在美國，法律規定雇主不能根據年齡決定，所以不放，反而保護您."

Numbers cold:

• 6–10 sec — employer scan time
• 1 page — US standard (Builder caps at 3 jobs)
• 5 sections — Contact, Objective, Work, Skills, Education (+ Volunteer optional)

If something breaks:

• WiFi out → paper Worksheet + phone-cached slides
• Projector dies → walk printed sample resumes around
• Printer dies → "save as PDF" → email CSC → we print later
• Can't answer → "我跟同事確認，聯繫您." + write it down
• Work-auth/citizenship → AJCC, every time

13 · 60-Minute Variant (when you have a full hour)

Use this when: Your slot is 60 minutes instead of 30+10, OR you finish the 30-min core with 15+ min still on the clock, OR the room is asking "可以現在就填嗎?" The variant ADDS 30 min of applied work AFTER the 30-min core — it does NOT re-run the slides. The job stops being "explain a resume" and becomes "every participant walks out with at least Contact + one real Work Experience entry done."

Don't lecture longer. Slides 1–8 are calibrated for LEP-adult attention. The extra time belongs to the Builder, the Worksheet, and your pen circling tables.

Finish-Early Extension (10 min — drop in after Slide 9 or before Slide 11 close)

Activity: Bullet peer-review pair-share — participants check each other's Work Experience bullets for the 動詞 + 數字 pattern. This is the lesson's single most important pattern (Slides 5 and 8); 10 minutes of peer reading drives it home harder than any slide could.

• Setup (1 min): "現在請大家拿出工作表，或打開手機 Builder 第 3 步 — 工作經歷。" Pair people sitting next to each other; if odd number, make one group of 3. If pairs don't share a language comfort level (one Mandarin-only, one with stronger English), pair the stronger speaker with someone less sure — peer scaffolding works here.
• Activity (7 min): "和您旁邊的人交換 — 看對方寫的工作經歷。每一條，問兩個問題:一、有沒有動詞? 二、有沒有數字? 如果兩個都有，打一個勾. 如果少了，幫對方想一個。" - You circulate. Listen for 1–2 weak bullets ("負責客戶服務," "在餐廳幫忙"). Don't correct in private — collect them for the debrief. - If a pair finishes early: "再看一遍 — 哪一條最強?圈起來."
• Debrief (2 min): Pick the 1–2 weak bullets you heard. Put them on the projector (rewrite on paper if no projector). Rephrase aloud as a group teach-back. One strong example: e.g., "負責收銀" → "操作收銀機，每日處理逾 1,000 美元交易." One stretch example: e.g., "幫忙家裡帶孩子" → "Family Caregiver — 五年照顧 3 名學齡前兒童，安排接送、餐食、活動." Close with: "這就是動詞 + 數字。回家寫每一條都這樣檢查."

60-Minute Variant — Applied Block (30 min, added after Slide 9)

This is the heart of the 60-min version. Instead of moving on to Slide 10, you slow down at Slide 9 and let every participant actually complete two Builder steps in the room, with you walking the projector through a real worked example and spot-checking tables.

Time: 30 min (35 if you include the optional 5-min wrap)

Materials added:

• ~20 extra printed Worksheets (in case people prefer paper over phone mid-block — happens often)
• 5 printed sample Builder outputs (different industries: home-care, restaurant, retail, warehouse, bilingual office — pass around for visual reference)
• 1 redacted volunteer participant's real prior job, written on the whiteboard or projected (with explicit consent — ask before the workshop starts, not mid-block)
• Power strip near the front of the room if anyone's phone is low

Sub-block 1 — Builder Step 1 (Contact) live · ⏱ 10 min

The goal: every participant has Name, Phone, Email, City/State filled in — on phone OR paper — by minute 10.

• (0–2 min) "現在我們真的填。打開 Builder，按 Step 1 — 聯絡方式。沒有手機的拿工作表。" Project Step 1 on screen. Type a fake name slowly: "Wang Mei / 王美."
• (2–6 min) Each field, one at a time, with you waiting. Phone: "626 區號就可以." Email: "如果您的 email 是 hotmom1988@..., 今天就申請一個新的 — gmail 免費，名字 + 姓就好." Pause 30 sec — if anyone needs help building a professional email, pair them with a neighbor. City/State: "Alhambra, CA — 不要寫詳細地址，街名也不寫."
• (6–9 min) Spot-check round. Walk the room. Tap each participant's screen / Worksheet. Look for: real name (not initials), valid 10-digit phone, no SSN/ITIN/birthdate snuck in, no photo upload. If you see any red flags from Slide 4 — say it once, quiet: "這一格不要寫."
• (9–10 min) "都完成了嗎?有問題現在問。" Take 1–2 quick questions. Don't go deep — Sub-block 2 starts.

Sub-block 2 — Builder Step 3 (one Work Experience entry) live · ⏱ 10 min

The goal: every participant has ONE job typed in with at least two bullets using 動詞 + 數字.

• (0–3 min) "Step 3 — 工作經歷。挑您最近一份，或者時間最長一份工作。一份就好。今天不貪多." Project the form. Type the volunteer's real job (if you got consent earlier — e.g., "Pacific Star Restaurant, Server, 2018–2023"). If no volunteer, use a fictional but realistic one: "Happy Garden Restaurant, Server, Alhambra, CA, 2019–2024."
• (3–7 min) Write 2 bullets together, live. Say the weak version first: "我會寫: '在餐廳服務客人.' 弱。為什麼?沒有動詞 — '服務' 算，但太普通。沒有數字。" Then strengthen, out loud: "改成 — '每日服務 60+ 位顧客，五年無投訴.' 動詞:服務。數字:60+ 位，五年。" Type it. Then a second bullet: "處理現金與信用卡交易，每班 1,500+ 美元，零誤差." "兩條夠了。雇主用六秒看 — 看到動詞和數字就停下來。"
• (7–10 min) "現在輪到您。寫兩條 — 您自己最近的工作，動詞 + 數字。" Walk the room. When you see someone stuck, sit down next to them for 30 sec. Don't write it for them — ask: "您每天做幾個 [碗 / 客人 / 個案 / 件貨]?" Let them say the number, you nod, they type. If someone genuinely cannot recall a number, "very many" → "many daily" → "served many daily" is acceptable. Honest small numbers always beat invented big ones.

Sub-block 3 — Print or Save, then 1-on-1 spot-check · ⏱ 10 min

The goal: every participant either has a printed page in hand OR a PDF saved on their phone OR a finished Worksheet, AND you've personally looked at every person's bullets at least once.

• (0–3 min) Demo on projector: Builder → Step 7 (Preview & Print) → "Save as PDF" (laptop) or "分享 → 儲存到檔案" (phone). Show what the printed page looks like. "您今天不需要全部填完 — Step 1 和 Step 3 已經是最重要的兩步."
• (3–8 min) Table-by-table spot-check. Walk to every table or seat. 30 sec per person max. Look at the screen / Worksheet. Read one bullet aloud. If it has 動詞 + 數字 — "好。下一個." If it doesn't — "這裡加一個數字: 幾個顧客?幾班?幾年?" Don't fix in private; fix in 10 seconds and move on. If anyone has a hard structural question (gap, credential, work-auth), say: "好問題。我寫下來，下課後我們一對一看." Parking lot — don't slow the room.
• (8–10 min) Wrap the block: "現在 80% 的人有兩個欄目寫好了 — Contact 和一份工作經歷。回家把另外兩份工作、技能、教育補上 — 用同樣的格式. 想要一對一改履歷的，CSC 預約免費."

Close (5 min, optional — use if you have 65 min total):

Round-robin: each participant says ONE sentence — "這禮拜我會做什麼." Examples to expect: "我會把另外兩份工作寫好," "我會打電話約 1-on-1," "我會給女兒看，幫我校對," "我會印 5 份帶到 99 大華." Take everyone, fast — 15 sec each. No corrections, no follow-ups. Close: "好。下禮拜見。"

When to use what — quick rules

Differentiation in the variant

• For advanced learners (already wrote a resume once, came to polish): Default to the full 60-Min Variant. They need application time more than they need slides re-explained. During Sub-block 2, give them a stretch — "rewrite one of your strong bullets for a totally different industry (餐廳 → 倉庫, 看護 → 零售). See if 動詞 + 數字 still carries it." This is the suite's strongest stretch task because it exposes whether they actually grasped the pattern or just memorized one example.
• For mixed-proficiency rooms (the typical SGV room): Pair an advanced participant with a beginner during Sub-block 1. The advanced participant gets to teach (deeper learning, plus a moment to feel useful in a room where they're often quiet); the beginner gets a peer scaffold who can answer "這格寫什麼?" in real-time Mandarin without your time.
• For beginner-heavy rooms (lots of "我從來沒寫過履歷" first-timers): Shrink Sub-blocks 2 and 3, expand Sub-block 1 to 15 min. Keep Sub-block 2 to ONE bullet, not two. Focus on Contact + one verb-only bullet ("Served customers daily" without the number is okay for a first pass). They can add the number at the CSC 1-on-1. Language-light, document-based, no decisions about credentials or gap-year framing in the room — those go to 1-on-1 every time.

Routing & boundary

Same rules as the 30-min core: no legal, tax, immigration, or medical advice. The applied block is document-filling and bullet-rewriting — never decision-making about the participant's individual immigration, tax, or licensing situation. Specifically:

• Work-authorization questions during Sub-block 1 ("我還沒有工卡，可以填嗎?") → "履歷現在就填，工作授權的部分 AJCC 有專人." Continue Sub-block 1 with them. Don't let it derail the room.
• ITIN / tax questions during Sub-block 2 ("我用 ITIN 報稅會不會影響?") → "履歷上不寫 ITIN 也不寫 SSN. 報稅問題 VITA 免費中文." Continue.
• Chinese/Taiwan credential questions during Sub-block 3 ("我的護士執照怎麼辦?") → "履歷寫原始學位 — 學校、城市、國家. 專業執照走 WES 認證，是另一件事." Continue.

Always close by naming the 1-on-1 follow-up: CSC office for resume review, AJCC for work-auth + sector licensing, VITA for tax, WES for credential evaluation.

14 · Flashcards & Activities · 随身卡片与活动

There is a 6-card take-home deck for this workshop — vocabulary, a dialogue, a fact sheet, tips, useful info, and a diagram. 这个工作坊有一套 6 张随身卡片:关键词、对话、数据、小贴士、有用信息、图示。

Print 打印: 打开卡片 Open the deck · 直接打印 Print now. Prints 2 cards per landscape sheet (3 sheets per deck). Print one deck per participant, plus 1–2 spare decks for games; cut along the dashed lines. 每人一套,另备 1–2 套做游戏用。

Hand them out at the close (§10) — the deck is the take-home companion to the written action plan. 在结尾(第 10 节)发给大家,和写下的行动计划一起带回家。

Best-fit activities for THIS workshop (full menu of 8 at the flashcards page) · 这个工作坊最适合的两个活动(完整 8 个活动见卡片页):

1. 配对 · Match-Up (关键词卡 vocab · 2 分钟) — 两人一组,一人读英文词、一人说中文意思,翻面对答案。 Partners quiz each other on the terms, then flip to check.
2. 对话练习 · Dialogue Role-Play (对话卡 dialogue · 3 分钟) — 两人读对话,中英各一遍,换角色,再换成自己的情况。 Pairs read the dialogue in both languages, switch roles, then swap in their own situation.

Always close with · 收尾必做 — 带走一张 Keep One Card (whole deck 整套 · 2 min): each participant picks the ONE card most useful to them right now and tells a neighbor why. 每人选一张对自己最有用的卡,告诉旁边的人为什么 — 给他们一个具体的、带得走的东西。